STANDARD TERMS AND CONDITIONS OF SALE
1.Who We Are
This website and these sales are operated by: Di.CON shpk
Address: T.Daija ,Tirane-Albania
NUIS/NIPT L91706015F info@dicon.al www.dicon.al Phone: +355693424505
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2. Who Can Buy
These terms apply to individual consumers and businesses why are medical professionals.
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3. Products
• We sell dental care products and dental equipment.
• Some products are for home use, others may be for professional use only (this will be clearly stated). • Product photos are for illustration.
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4. How Orders Work
• Orders are placed through our contacts
• Orders are placed online through our website.
• After you place an order, you will receive an email confirmation.
• We may cancel an order if a product is unavailable or if there is a pricing error.
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5. Prices and Payment
• Prices are shown in ALL / EUR and include VAT, unless stated otherwise.
• Delivery costs are shown before you complete your order.
• We accept payment by [card / cash on delivery / bank transfer and link through Stripe– choose what applies].
• Payments are processed securely.
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6. Delivery
• We deliver within Albania (and [other countries, if applicable]). • Delivery times are estimates and may vary.
• The product becomes your responsibility once you receive it.
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7. Right to Return (Withdrawal)
You have the right to change your mind.
• You can return your order within 14 days from the day you receive it. • To return a product, contact us by email or phone.
8.Return Conditions
• Products must be unused, undamaged, and in original packaging.
• You pay the return shipping cost, unless the product is faulty or incorrect.
Products That Cannot Be Returned
9.For health and safety reasons, we cannot accept returns for:
• Opened or used dental hygiene products
• Customized or special-order products
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10. Refunds
• Refunds are made within 14 days after we receive the returned product.
• Refunds are sent using the same payment method you used to pay.
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11. Defective or Wrong Products
• If you receive a damaged, defective, or wrong product, contact us immediately. • We will offer a replacement, repair, or refund, according to the law.
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12. Warranty and Legal Rights
• Products must be in good condition and work as described.
• If a product has a defect, you have rights under Albanian consumer law. • These rights apply even if not written in these terms.
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13. Health Disclaimer
• Our products do not replace a dentist’s advice or treatment. • Always follow the instructions for use.
• If you have dental problems, consult a qualified dentist.
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14. Our Responsibility
• We are responsible for damages caused by our fault or negligence.
• We are not responsible for damage caused by misuse of the product. • Nothing in these terms limits your legal consumer rights.
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15. Personal Data
• We process your personal data only to handle orders, deliveries, and customer service. • Your data is protected according to Albanian data protection law.
• More details are available in our Privacy Policy.
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15. Changes to These Terms
• We may update these terms from time to time.
• The version available at the time of your order will apply.
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17. Law and Disputes
• These terms are governed by the laws of the Republic of Albania.
• If there is a dispute, consumers may contact the Albanian consumer protection authorities or the competent courts.